We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

If you wish to make a formal complaint, we would like you to let us know as soon as possible ideally within a matter of days or at most a few weeks.  This will enable us to establish what happened more easily.

We will acknowledge your complaint within 3 working days, if you have not had a response to your complaint within 3 weeks please contact us.

Complaining on behalf of someone else 

Please note that we keep strictly to the rules and guidelines of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. We require a note signed by the person concerned. Unless they are medically unable to do so.